FAQ

Below are the most frequently asked questions from travelers like you. If you have a question that does not appear in this list, please contact us.

• What type of hotel is Petit Palace Triball?

  Petit Palace Triball is a charming boutique hotel offering contemporary elegance with a prime location right on Madrid's Gran Vía.

• What category does Petit Palace Triball belong to?

  Petit Palace Triball is a 3-star hotel that provides spaces filled with comfort, with small details that make its family rooms on Gran Vía in Madrid your best choice.

• Who is Petit Palace Triball oriented towards?

  Petit Palace Triball offers a complete range of services and facilities for all our travelers, whether families with children, couples, groups of friends, or business travelers.

• Is Petit Palace Triball suitable for families with children?

  Petit Palace Triball offers specialized services for families with children, including high chairs in the restaurant, children's bicycles, strollers, cribs, and bottle warmers.

• What are the check-in and check-out times at Petit Palace Triball?

  Check-in at Petit Palace Triball starts from 2:00 PM, and check-out is at 12:00 PM, with flexible check-out on Sundays and Mondays until 3:00 PM.

• Is it possible to check in earlier than the designated time at Petit Palace Triball?

  If you wish to check in early at Petit Palace Triball, please inquire at reception to verify the availability of your room.

• Can you stay in Petit Palace Triball after checking out?

  You can enjoy the lobby of Petit Palace Triball or take the opportunity to shop while we take care of your luggage in our storage.

• If I arrive early at Petit Palace Puerta preciados, can I enjoy the facilities?

  If you arrive early at the hotel, you can enjoy the common areas until your room is ready. Thank you for choosing to stay at Petit Palace Triball.

• Can I store my luggage before check-in or after check-out at Petit Palace Triball?

  At Petit Palace Triball, we take care of your luggage upon arrival and at the time of check-out, allowing you to make the most of every minute of your stay.

• Does Petit Palace Triball serve a buffet breakfast?

  Enjoy a delicious buffet breakfast at Petit Palace Triball in a bright space overlooking the Malasaña neighborhood. Don't miss out on the most important part of the day!

• Are there dining options available for people with food intolerances at Petit Palace Triball?

  At Petit Palace Triball, we offer a varied and complete breakfast that includes sweet and savory options. We also provide gluten-free choices for celiacs and a space with healthy products.

• Does Petit Palace Triball have a restaurant?

  At Petit Palace Triball, we do not have a restaurant. We encourage you to discover the variety of beautiful cafes, cozy restaurants, and gastronomic venues that you will find in Madrid.

• Is breakfast complimentary at Petit Palace Triball?

  We offer accommodation options with or without breakfast included at Petit Palace Triball. Also, you can always enjoy breakfast for an additional cost. Check with our reception team.

• What are the breakfast hours at Petit Palace Triball?

  Breakfast is available every day at Petit Palace Triball, from Monday to Friday from 7:30 am to 10:30 am, and on weekends until 11:00 am.

• Are cots available in the rooms at Petit Palace Triball?

  At Petit Palace Triball, we have cribs available so your baby can rest comfortably, providing comfort for the whole family. You can request a crib when making the reservation or upon arrival at the hotel.

• Does Petit Palace Triball offer laundry service?

  At Petit Palace Triball, we offer a laundry service. To learn all the details and additional costs, please contact reception.

• What types of rooms does Petit Palace Triball have?

  At Petit Palace Triball, you'll find rooms tailored to your needs and number of people, comfortably accommodating you in double, triple, quadruple rooms with views, quintuple, and sextuple rooms.

• Are there safes in the rooms at Petit Palace Triball?

  For your comfort and peace of mind, all rooms at Petit Palace Triball have a safe at your disposal.

• Are hairdryers available at Petit Palace Triball in the rooms?

  In each room at Petit Palace Triball, you'll find a hairdryer available in the bathroom for your convenience.

• Are there minibars or refrigerators in the rooms at Petit Palace Triball?

  All our rooms at Petit Palace Triball are equipped with a minibar, allowing you to keep your drinks and food at the right temperature.

• Is Petit Palace Triball a pet-friendly accommodation?

  We are a pet-friendly hotel at Petit Palace Triball! We'll be delighted to welcome your dog or cat during your stay.

• Are pets allowed in the rooms at Petit Palace Triball?

  We allow your pet to stay in the same room that you reserve at Petit Palace Triball, so you can enjoy the entire stay together.

• Is there a cost for accommodating pets at Petit Palace Triball?

  If you book directly through the official website of Petit Palace Triball, your pet will stay for free. However, when booking through other platforms, an additional charge of €25 per stay for your pet will apply.

• What pet services does Petit Palace Triball offer?

  Petit Palace Triball in Madrid is a hotel that welcomes your beloved pet. Your dog or cat will have a bed, a water bowl, and a food bowl.

• In what languages is reception attended at Petit Palace Triball?

  At Petit Palace Triball, we assist you in Spanish, English, and French.

• What services does Petit Palace Triball offer at reception?

  Petit Palace Triball offers various services such as Wi-Fi internet, laundry, free bicycle rental, MIFI devices, and a lobby area for reading or working.

• What is the smoking policy at Petit Palace Triball?

  At Petit Palace Triball, we maintain a smoke-free environment, so smoking is prohibited in both the rooms and the common areas of the hotel.

• Is Petit Palace Triball a hotel committed to environmental sustainability?

  Committed to environmental management, at Petit Palace Triball, we have programs focused on energy efficiency, water conservation, waste reduction, and sustainable purchasing.

• Do the rooms at Petit Palace Triball have free Wi-Fi?

  Wi-Fi connection at Petit Palace Triball is free for our guests and is available in all common areas and rooms of the hotel.

• What parking options does Petit Palace Triball offer?

  Petit Palace Triball does not have its own parking, but we can offer a discount to our guests at a nearby external parking lot. Ask at reception for more information.

• Are there accessible rooms for people with disabilities at Petit Palace Triball?

  Petit Palace Triball is adapted for people with reduced mobility. For more details about our facilities, please contact reception.

• Are there discounts for returning guests at Petit Palace Triball?

  When staying at Petit Palace Triball, as a member of The Tripster Club, you'll have access to exclusive benefits. Get a 10% discount at any ICON Hotels and PETITPALACE HOTELITY hotel from your first stay. Also, accumulate bookings to obtain discounts on future stays, catering services, and access to premium services. I want to be a Tripster!